Our bespoke customer support services are tailor made to the clients needs. With a range of contact methods, languages, hours, reports, training and VIP services, whatever you need for your customer support, we've got you covered!
Our agents can handle queries by live chat, email and phone. Along with our social media services we can also handle customer queries on Facebook, Instagram, Twitter, LinkedIn and more. Agents have experience across many of the live chat software available, if they haven't used the one your brand uses, they will be trained in it prior to starting!
All our experienced agents speak and write fluent English. We also have agents that can help in a number of different languages, including Spanish, German, French, Chinese and more. If we don't have agents available for the language/s you require, we will find suitable candidates for you!
Our agents can be available for as long as you need them, from 24/7 live chat support right down to email support during office hours Monday to Friday. No matter your budget and requirements, we can help so Contact Us today for a free, no obligation chat!
We agree in advance the KPIs required by the brand and provide regular reports as to how these are going. We give all agents regular appraisals to ensure they are meeting the needs of each client and are happy to add any extra reports or KPIs as requested.
All our CS agents have previous experience and undertake induction training when they start with Grabbit Gaming. This ensures they are up to speed with the promotions, products and brands we work with. For those brands that prefer their CS team to remain in-house, we also offer online training for their agents if there is no internal training team. This course is tailor-made to suit the needs of the brand so Contact Us today to see how we can help improve your customer support!
We know how important VIPs are to the success of many brands, especially some of the smaller ones who don't have the huge player numbers of the biggest ones. We can manage your VIPs from start to finish including all contact via VIP only channels, monitoring VIPs and offering bonuses after a big loss or poor session, dealing quickly and efficiently with any issues faced by VIPs and anything else required from us.